Updated October 2021
Highland Print Studio (HPS) is committed to ensuring that your privacy is protected and to looking after the personal information that you may provide us with when using this website.
This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure. We may change this Policy occasionally by updating this page. Please check this page from time to time to ensure that you’re happy with any changes. By using our website, you are agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent to us at the address below, or by phoning 01463 718999.
Who we are
Highland Print Studio, 20 Bank Street, Inverness, IV1 1QU. Tel 01463 718999, email [email protected].
How we collect information from you
We obtain information about you when you use our website. For example, when you buy something via our website, such as Studio membership, a space on a printmaking class or an original print from our online gallery, we receive notification from our e-commerce site about your purchase. We can also collect information when you make an email enquiry from our website, or when you subscribe to receive our email newsletter.
What type of information we collect from you
The personal information we collect might include your name, address, email address, telephone number and IP address. When you purchase a product from us, your card information is not held by us, it is collected by our third-party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.
How your information is used
We may use your information to:
- process orders that you have submitted (eg class bookings, print sales, membership etc)
- to carry out our obligations arising from any contracts entered into by you and us
- send you our Studio newsletter, information about our classes, exhibitions, artists and artworks for sale, and occasional other items of interest
- ask you to participate in surveys and market research
- process a job application
- send you any other information that you may have requested
We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as specified in any contract you hold with us. We review our retention periods for personal information on a regular basis.
Who has access to your information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.
When you purchase products from us your payment details are processed by a third-party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.
You have a choice about whether or not you wish to receive information from us. If you no longer want to receive direct marketing communications from us, then you can click the UNSUBSCRIBE link on any of our email newsletters.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have not opted in to receiving direct mail.
You can change your marketing preferences at any time by contacting [email protected].
How you can update your information
The accuracy of your information is important to us.
If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at [email protected] or write to us or phone us (see Who we are above).
Under certain circumstances, by law you have the right to:
- Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
- Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
- Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
- Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
- Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
- Request the transfer of your personal information to another party.
If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact the Director, Highland Print Studio, 20 Bank St, Inverness, IV1 1QU in writing.
Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it is treated securely. Our website has an SSL certificate which adds encryption and means that any sensitive information sent by you to our website is transmitted securely. A secure page has a lock icon showing in the browser.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.
Once we receive your information, we make our best effort to ensure its security on our systems.
Use of ‘cookies’
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Review of this Policy
This Policy is regularly reviewed. It was last updated in Oct 2021.